Terms and Conditions
Terms of Usage:
Please read this section very carefully before using our marketplace http://giftsell.in. Only if you accept and adhere to our terms of service as mentioned below will you be able to use our platform. Once you start using our platform, it is acknowledged that you have read, agreed and are bound by our terms of service. If you do not wish to adhere to our terms of service, you shall be entitled to use our platform.
What is Giftsell
Giftsell is a marketplace to trade (Buy and Sell) un-used gift cards and vouchers which the user (a registered platform user) does not wish to use and puts it up for sale. Buyer (a registered platform user or a guest - provides basic details and does not have a login on the platform) who is wanting to buy a gift card voucher for either gifting or his shopping can make a purchase of the same on the platform.
Important Note: If any posting of a gift card or voucher is to be made available for sale on our platform, there must be a discount passed to the buyer. Else giftsell reserves all rights to remove the posting from the platform
What is available on Giftsell
Giftsell allows sale of gift cards and vouchers.
Gift Cards:
Gift cards are like credit cards with a pre-set limit and can be used at the respective brands retail outlet or website/ app. There are no terms of usage from brands unless specified otherwise.
Vouchers:
Vouchers are backed by terms of usage from the respective brands. All voucher buyers must go through the terms of usage from the brands. As a platform user, a buyer has all the right to demand information about the terms of usage if no or less adequate information is provided. This helps the buyer`s purchase decision.
Information Collection
Registration:
Giftsell collects the following information at time of registration for all platform users (Both Buyers and Sellers)
Selling:
Buyer:
Only if the user is not a registered platform user, giftsell needs the following information for payment processing
Note: giftsell does not store any payment method information on the site, any information pertaining to payment methods happens on our payment gateways only.
Information Policy
All registered users on our platform shall be responsible for all the activities done under the named "User Account". Information provided like user id`s, passwords, wallet access etc., shall be your responsibility and should be maintained with confidentiality. Any breach of this information or loss of this information and therefore the activities, giftsell shall not take any responsibility until the time it is informed to giftsell to de-activate the account.
All information related to the post is checked for accuracy and therefore all platform sellers are required to provide accurate information. Information such as terms of usage, specified usage if not mentioned, giftsell shall not take responsibility to rectify this information
Once the voucher codes, gift card codes are provided to giftsell, it becomes the Sellers responsibility to fulfill and make it available till the time it is shared with Buyer and Buyer uses the code. Any time if the Seller wishes to use the code(s), he/she shall withdraw the post from giftsell. When a Buyer is trying to use the code and as promised in the post, if the gift card or voucher does not have the required balance or terms of usage specified is improper, it shall be considered as serious information violation and the account of these Sellers shall be suspended.
Technology Policy
Giftsell.in operates a desktop and mobile site. All information related to giftsell.in like designs, colors, logo`s, content shall belong to giftsell and no one else will have the right to copy, reproduce in part or in full. Use of automation like spiders, robots, crawlers to capture and use the data available on giftsell.in for further processing, unless permitted by giftsell.in. Attempts to copy user information, create external links, creating un-authorized access, carry out fraudulent financial activity or damage our platform. Any such violation or attempt to violate will be considered serious and necessary legal action shall be taken against them.
Content Policy
Platform is community and users are responsible to provide most accurate and diligent content to other community members. Any content that is abusive, sexual in nature, harmful, dangerous, violent, in-appropriate graphic content, harmful to minors, race, religion, gender, Spam, misleading, copyright, threats and harassment is considered as serious violation. giftsell cannot control and would not take the responsibility if any such content is found under such "User Accounts”. All such users who post inaccurate or violating content shall be terminated and blacklisted from our platform.
Content on any other third-party platforms such as other websites, blogs, video blogs, etc., which violates our content policies shall also be a considered as an offense and would be followed by a legal action against the source of such information
Platform Downtime and Errors
We at giftsell strive hard to keep up the site always on and updated. Despite our best efforts, due to increase in site visits, hardware and software limitation and internet connectivity issues, giftsell does not guarantee an un-interrupted service as there are a lot of parameters which decide the uptime of our service to you. The site is checked from time to time to make it`s error free, however this is not 100% error free as the errors can be due to various reasons. It is always recommended that users take care of personal security of the devices they use to access our site. giftsell.in does not take any responsibility of any damage caused whatsoever during the platform browsing time.
Sale of gift cards, vouchers and coupons on giftsell.in
A registered platform user shall be allowed to post on giftsell.in. Here are some of the rules that needs to be strictly followed to post on our platform. By posting on our platform also means you hereby agree to these rules as mentioned below:
All information that you provide in your posting is genuine and shall be available for purchase until the time of purchase
If the gift card, voucher or the coupon is sold through the platform, fulfilment of the sale shall be responsibility of the "Seller" - The one who posts on the platform
At any time if you would want to use what you have posted, it should be removed from your postings immediately.
Post-sale if the information provided like the codes, photographs, e-mails and messages are used by either the Seller or people known by the seller, it shall be treated as a criminal offense and shall be reported to cybercrime agencies
Sellers shall not reveal their contact information to any of the potential buyers while posting it on giftsell.in. Any such posts bearing contact information shall be deleted with or without notice to Sellers
Sellers at any time shall not provide mis-leading, false, spam, advertising and illegal information or content
Sellers shall not post same or similar content repeatedly, if found that there is duplication of content, giftsell shall remove the post and sometimes even terminate the user account(s).
Buying on Giftsell:
Buying on giftsell is simple and easy. You can either be a registered user or guest buying on giftsell. Either ways you shall share your details like phone, e-mail and Name for processing the payments. Here are some of the things to remember before buying on giftsell
Read the terms of usage of the voucher carefully before proceeding to buy. If there is a claim of not reading the information about the terms of voucher usage, the money shall not be refunded
If as a buyer you need more information, use the chat feature to talk to Sellers, these shall be recorded conversation, hence at a later point of time if there is a dispute on the purchase, these chats shall be considered as one of the major instruments to resolve the disputes
If at any time you as a buyer feel the price quoted on these gift cards, use our unique negotiate feature. This again shall be recorded and it helps our platform alter the price component only for you (specific Buyer), however the Seller shall decide to Accept or Reject the offer based on his selling needs.
Once the negotiation is Accepted by the Seller, Buyers can directly click Buy Now and make a payment
Please note: Codes shared by the sellers will undergo our standard testing before delivery, if the code does not match our testing criteria, Buyers shall get the money refunded
Buyer protection policy
Any person who uses our platform to buy the desired gift card or a voucher is considered as a Buyer and his interest in the gift card or voucher or coupon is protected with our Buyer protection policy.
Money once paid on our platform is not immediately transferred to our sellers. However, the buyers have 48 Hrs. at their disposal to verify and use the code. If there is a problem with the code the buyer shall report to giftsell’s dispute team and based on the usage report from the brand, the team at giftsell shall resolve that. If it is resolved for the Buyer, 100% money shall be refunded, and sellers who has seen as doing fraud, shall be punished and his account with giftsell.in shall be suspended permanently.
Seller Payouts:
Once the sale happens, the code shall be shared with the buyer. Buyer has 48 Hrs. to raise a dispute in case if anything is wrong with the code shared with him. If there are no disputes, Seller shall receive the payments into the preferred payout method selected by the seller within following 48 Hrs. (i.e., within 96 hrs. from the time of the sale). All payouts shall be with standard deduction of 5% of the sale value as a part of the platform charges.
Note: By posting on giftsell, you agree to pay the commission of 5% post the sale happens. However, this fee is not charged for listing on giftsell.
KYC
KYC is mandatory for all users on the platform as per the mandate from RBI. Sellers shall share their KYC along with code to be sent deposit@giftsell.in which is mandatory for the post to go live. Buyers shall share the KYC information based on the transactions to the same e-mail address mentioned above.
KYC Documents accepted: (Minimum 2 ID`s to be submitted)
Driving License – Front and Back
PAN Card – Front and Back copy
Voters ID – Front and Back copy
Aadhar Card – Front and Back copy
Passport with Indian Nationality – Front and Back copy
Refund Policy:
Giftsell is a consumer to consumer platform and deals with the payment only with “Secure Pay” – a feature to enable secure payment between Buyer and a Seller. There are 2 possible scenarios in which a refund is made:
In a case where if the Buyer raises a dispute, giftsell team further investigates the transaction and nature of dispute. Once giftsell resolves the dispute in the Buyers favor, a refund shall be arranged for the buyer
If the codes delivered by the Seller do not match the criteria of giftsell platform selling policies such as the balance is not in full, gift card/ voucher has been used by seller then buyer gets a refund of that immediately
Dispute Policy
Disputes can be raised by the Buyers on the purchases made by them. Disputes are valid only if the buyer raises within 48 Hrs. of code delivery from giftsell.in. Some reasons which shall be accepted for the dispute system to be open at giftsell.in
Disputes can be raised if the code shared giftsell does not workz
Balance on the gift card/ voucher is not the same as defined in the post
The gift card or voucher is not accepted in the format shared or there was suppression of information for the usage
If there is a minimum purchase needed or it is valid in a particular city or store
Disputes will not be valid if
Terms and conditions are not read by the Buyer
Wrong brand purchased
Buyer mis-read the pricing information
Disputes raised after 48 Hrs.
Note: in either case, once the dispute is raised, both the sellers and buyers are required to produce all the documents giftsell requests for further investigation
Giftsellation policy:
Goods once sold on giftsell does not have a cancellation of the order. If the buyer changes his/ her mind post the purchase the whole money of the order shall be forfeited. Buyers shall be aware of this fact and only then make the purchase on giftsell.
Termination of account:
Users are provided access to giftsell platform through a User ID and Password to Post / Request Gift Cards/vouchers. giftsell has rights to modify/ delete the post if
Content provided in the post is inappropriate and violates our content policy
Violates our Technology policy
Violates our Information policy
Complaint from fellow giftsell members
If found that gift cards/ vouchers are sold at higher price - creating black market
If there are frequent disputes raised from the Buyer and most times it has been resolved for the seller in the past
In any of the cases above, giftsell has the right to delete the post and terminate/ suspend the user account
Shipping Policies:
Giftsell does not provide shipping services of any goods on the platform. Since the platform deals with e-vouchers and e-gift cards which are in digital formats, these can be e-mailed